Urinary Tract Infection: Find the Right Treatment Quickly and Easily

If medically necessary, our team of doctors will write a prescription for the medication you need. This allows you to obtain your medication quickly and easily.

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Frau auf Dachterrasse nutzt Smartphone

Your Benefits

  • Request a prescription for a bladder infection via a questionnaire in just a few minutes
  • Medical feedback within 24 hours
  • Various medications to choose from
  • Pick up your prescription directly at a pharmacy near you

Here's How Our Treatment for Localized Cystitis Works

A urinary tract infection is one of the most common conditions among women. Many women who experience it are familiar with the typical symptoms: a burning sensation when urinating, a constant urge to urinate, and an uncomfortable feeling of pressure in the lower abdomen. This can be particularly stressful in everyday life—whether at work, with family, or on the go. The good news is that a localized bladder infection can usually be treated reliably and quickly.

It’s important to act early and choose the right treatment. Options include both symptom-based treatment with pain relievers and herbal remedies, as well as antibiotic therapy.

1 Fill out the questionnaire

In the Medgate app, you can answer a few short questions about your health and select the medication you want.

2 Medical Assessment

Our doctors will process your request within 24 hours and, if medically appropriate, issue a prescription.

3 Pick up medication

Pick up your medication as soon as possible at a pharmacy near you.

Costs

Prescription requests through Medgate are billed as part of statutory health insurance coverage (similar to a doctor’s office visit) and are recognized by all Swiss health insurers. A prescription request costs an average of CHF 20.

Furthermore, under certain insurance plans offered by our partner health insurers, there are no costs associated with the deductible or copayment.

Here's How Medgate Can Help

  • Response from a doctor within 24 hours (on business days) via the app
  • Prescription issuance
  • If necessary: Issuance of referrals to a doctor’s office near you
  • After diagnosis: Provision of a treatment plan in the app
  • Experienced doctors licensed in Switzerland and trained in telemedicine
  • Service available in 4 languages: German, French, Italian, and English
  • High level of expertise thanks to over 25 years of experience in telemedicine
  • Recognized by all Swiss health insurers
Medgate App: Ärztlicher Rat rund um die Uhr von der Dachterrasse
Medgate App: Ärztlicher Rat rund um die Uhr von der Dachterrasse

Frequently Asked Questions

Junge Frau im grünen Pullover nutzt ihr Smartphone auf dem Balkon
Junge Frau im grünen Pullover nutzt ihr Smartphone auf dem Balkon

Everything in one place with the Medgate app

In addition to the “Prescription Request” feature, the Medgate app offers other practical options:

  • Appointment booking: take advantage of last-minute openings
  • Receive your treatment plan and other documents in the app
  • Chat directly with the Medgate medical team
  • Save your favorite doctors
  • Digital symptom questionnaire with automated initial assessment
  • Receive appointment reminders and health recommendations

With the Medgate app, you’re always prepared in case of an emergency. Download it for free now.


What is a bladder infection?

A bladder infection, also known medically as cystitis, is an inflammation of the bladder. As long as the inflammation is confined to the bladder, it is referred to as a localized (formerly also known as “uncomplicated”) bladder infection. In most cases, it is caused by bacteria that enter the bladder through the urethra. Women are affected significantly more often than men. The reason for this lies in anatomy: The female urethra is shorter, making it easier for bacteria to travel up into the bladder.

Typical symptoms of a bladder infection include a burning sensation when urinating, a frequent urge to urinate despite passing only small amounts of urine, cloudy or foul-smelling urine, and pain or pressure in the lower abdomen. Some women also feel tired or slightly unwell, even if they do not have a fever.

In many cases, a urinary tract infection is localized (meaning it is confined to the bladder), but it can be very painful. It is important to take it seriously, not to wait too long, and to be aware of any individual risk factors, as the infection can otherwise spread, potentially leading to a systemic (formerly also known as “complicated”) urinary tract infection, which may include pyelonephritis.

How a bladder infection develops and what happens in the body

In most cases, intestinal bacteria—often Escherichia coli—enter the urethra from the outside and travel into the bladder. There, they attach to the mucous membrane and multiply. The immune system responds with an inflammatory reaction to fight off the pathogens.

Various factors can contribute to the development of a bladder infection. These include exposure to cold, a weakened immune system, hormonal changes—such as those during menopause—and sexual intercourse. Stress or insufficient fluid intake can also play a role.

Inside the body, the inflammation causes irritation of the bladder lining. This results in the typical urge to urinate and a burning sensation when passing urine. If the infection is left untreated, the bacteria can travel further upward and, in the worst case, reach the kidneys. This is called pyelonephritis.

Prescription Medications for Bladder Infections: An Overview of Active Ingredients

In cases of localized bacterial cystitis, both symptom-based therapy with pain relievers and herbal remedies, as well as antibiotic therapy, are options. The goal of treatment is to quickly relieve symptoms and stop the inflammation. Both treatment approaches have advantages and disadvantages. The advantages of antibiotic therapy include faster symptom relief and a reduction in the duration of symptoms by about one day, with the disadvantages being side effects from the antibiotic and the development of antibiotic-resistant bacteria. An argument in favor of symptom-based treatment is that 30–50% of localized bladder infections resolve within a week even without antibiotics. Herbal preparations such as Canephron® or bearberry preparations may be prescribed as adjunctive therapy.

According to Swiss guidelines, the first-line antibiotic is nitrofurantoin. Depending on the individual situation, fosfomycin, combinations such as trimethoprim and sulfamethoxazole, or other antibiotics may also be considered. Which active ingredient is appropriate for your situation depends, among other things, on the type of infection, any pre-existing conditions, and individual factors. It is important that antibiotics be used only after a medical evaluation to prevent resistance and minimize side effects.

How to Properly Treat a Localized Bladder Infection

The appropriate treatment depends on the severity of your symptoms and whether you have a localized or generalized bladder infection. For mild symptoms, it may be sufficient to drink plenty of fluids, rest, and take supportive measures.

If the symptoms are more severe or persist for a longer period, medication is recommended. Pain relievers, herbal remedies, and/or antibiotics can usually provide rapid relief from the infection and significantly improve symptoms. It is important to take the medications exactly as prescribed by your doctor and to complete the full course of treatment, even if you are already feeling better.

In addition, you should make sure to stay well-hydrated during treatment, empty your bladder regularly, and avoid the cold.

Possible Side Effects of Antibiotics for a Bladder Infection

Like all medications, antibiotics can also have side effects. Common side effects affect the gastrointestinal tract, such as nausea, diarrhea, or abdominal pain. Some women also report headaches or a general feeling of malaise.

In rare cases, allergic reactions or skin rashes may occur. Certain antibiotics can also affect the vaginal flora, which may lead to yeast infections. If you experience unusual or severe symptoms, it is important to seek medical advice.

Interactions: These medications can affect treatment

Some medications can affect the effectiveness of antibiotics, or vice versa. These include, among others, certain blood thinners, medications for epilepsy, or hormonal contraceptives. Herbal preparations or dietary supplements can also cause interactions.

It is important to inform your doctor of any medications you take regularly before starting treatment. This allows the doctor to assess whether any adjustments are necessary.

Contraindications: When Treatment Is Not Appropriate

Not every treatment is equally suitable for every woman. For example, certain antibiotics must not be used—or may only be used with restrictions—during pregnancy or in cases of impaired kidney function. Known allergies to certain active ingredients must also be taken into account.

In cases of recurrent urinary tract infections or additional symptoms such as fever, back pain, or flank pain, a more thorough evaluation is necessary. In such cases, a different treatment or further diagnostic testing may be required.

Home Remedies and Supportive Measures for Bladder Infections

Home remedies cannot replace medical treatment, but they can alleviate symptoms and support the healing process. Drinking plenty of fluids helps flush bacteria out of the bladder. Applying heat—for example, placing a hot water bottle on the lower abdomen—can relieve pain.

Rest and avoiding physical strain are also important. Some women turn to bladder or kidney teas. These measures can be helpful, but should not be the only treatment if symptoms persist.

Does health insurance cover the cost of medications?

In many cases, mandatory health insurance covers the cost of medically prescribed medications, minus the deductible and copayment. Whether a medication is reimbursed depends on whether it is listed on the specialty drug list.

If in doubt, it’s worth checking with your health insurance provider.

Is your bladder infection getting worse? Here’s what you should keep in mind

If your symptoms worsen despite treatment or if new symptoms such as fever, chills, or severe back pain develop, you should seek medical attention immediately. This may be a sign that the infection is spreading.

Even in cases of recurrent bladder infections, a more thorough evaluation is advisable to identify possible causes and treat them effectively.

Insufficient or delayed treatment? Risks of an untreated infection

An untreated bladder infection can spread to the kidneys and cause pyelonephritis. This is significantly more serious and can be accompanied by severe pain, fever, and a general feeling of illness.

To avoid such complications, it’s important to take symptoms seriously and act promptly.

Are there over-the-counter medications for a bladder infection?

Some remedies are available at pharmacies that can relieve symptoms, such as pain relievers or herbal preparations. These can provide relief but are no substitute for antibiotic treatment in the case of a bacterial infection.

Antibiotics require a prescription in Switzerland and should only be taken after a doctor’s examination.

Contact

If you have any questions, our medical team is available to assist you: +41 58 387 77 88 (Medgate patient reception, available 24/7).

Disclaimer

These articles are provided for informational purposes only and should not be used for diagnostic or therapeutic purposes. They are not a substitute for personal medical consultation and treatment. Medgate has carefully compiled this information but cannot guarantee its accuracy or completeness. Medgate assumes no liability for any damages that may result from the use of this information. Are you sick and need help? Our doctors are available to you around the clock via the Medgate app.

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