Atopic Dermatitis
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Your Benefits
- Submit a questionnaire about neurodermatitis for evaluation in just a few minutes
- Medical feedback within 48 hours (on business days)
- Treatment by experienced dermatologists
- Personalized skin assessment and treatment recommendation
Atopic dermatitis
What is atopic dermatitis?
Atopic dermatitis is a chronic inflammatory skin condition that occurs in flare-ups. The skin of those affected undergoes structural changes: The skin barrier is compromised, causing the skin to dry out more easily, become more irritable, and react more sensitively to environmental factors.
Atopic dermatitis often occurs as part of what is known as the “atopic triad”—along with allergic asthma, hay fever, or food allergies. The condition is not contagious.
1 Fill out the questionnaire
In the Medgate app, under “Skin Check,” you can answer a few short questions about your skin condition and your overall health.
2 Upload photos
Next, upload photos of the affected areas so that our dermatologists can examine them.
3 Medical Assessment
Our dermatologists will process your request within 48 hours (on business days). You will receive your personalized skin assessment, a tailored treatment recommendation, and—if necessary—a corresponding prescription.
Costs
Telemedical skin consultations with Medgate are billed as part of statutory benefits through health insurance (similar to a visit to a doctor’s office) and are recognized by all Swiss health insurers. During the day on weekdays, a teleconsultation costs an average of CHF 50.
In certain insurance plans offered by our partner health insurers, there are not even any costs related to the deductible or copayment.
Here's How Medgate Can Help
- Response from a dermatologist within 48 hours (on business days) via chat
- Prescription issuance
- If necessary: Issuance of referrals to a dermatologist near you
- After diagnosis: Provision of a treatment plan in the app
- Experienced doctors licensed in Switzerland and trained in telemedicine
- Service available in 4 languages: German, French, Italian, and English
- High level of expertise thanks to over 25 years of experience in telemedicine
- Recognized by all Swiss health insurers

Frequently Asked Questions
How much does the service cost?
Can all dermatological concerns be addressed through the app? Is it possible for my skin problem inquiry to be rejected?
Where can I fill my prescription?
Do I need to talk to a doctor?
Is my data secure?

Everything in one place with the Medgate app
In addition to the “Diagnose a Skin Problem” service, the Medgate app offers other practical features:
- Appointment booking: take advantage of last-minute openings
- Receive your treatment plan and other documents in the app
- Chat directly with the Medgate medical team
- Save your favorite doctors
- Digital symptom questionnaire with automated initial assessment
- Receive appointment reminders and health recommendations
With the Medgate app, you’re always prepared in case of an emergency. Download it for free now.
How common is atopic dermatitis?
Atopic dermatitis is one of the most common chronic conditions in childhood. In Switzerland and other Western countries, an estimated 10–20% of children and 1–5% of adults are affected. For many children, the condition improves during puberty, while for others, it persists into adulthood.
Symptoms – How Can You Tell If You Have Atopic Dermatitis?
Symptoms can vary depending on age, body location, and severity. Typical signs include:
- Severe itching, often at night
- Red, dry, and flaky skin
- Thickened, cracked, or leathery skin (in chronic cases)
- Weeping and crusting during acute flare-ups
- Scratch marks from intense scratching
Typical locations depending on age:
- Infants: cheeks, scalp, extensor surfaces of the arms and legs
- Children: Elbow creases, backs of the knees, wrists, neck
- Adults: Elbows, backs of the knees, face, hands, neck
Causes and Triggers
Atopic dermatitis is caused by a combination of several factors:
Genetic predisposition
Atopic dermatitis tends to run in families. If one or both parents have atopy (a predisposition to allergies), the child’s risk is increased.
Impaired skin barrier
In affected individuals, the skin's protective function is impaired. The skin loses moisture more easily and is more permeable to allergens and irritants.
Immune Overreaction
The immune system reacts hypersensitively to certain substances, triggering inflammatory reactions in the skin.
Possible triggers for flare-ups (vary from person to person):
- Dry air, cold, or heat
- Certain fabrics (e.g., wool, synthetic fibers)
- House dust mites, pet dander, pollen
- Certain foods (e.g., chicken eggs, cow’s milk, nuts—especially in children)
- Stress and psychological strain
- Perfumes, preservatives in cosmetics
- Sweat and friction
Treatment Options
The treatment of atopic dermatitis is tailored to the individual and is supervised by a doctor. It aims to alleviate flare-ups, reduce their frequency, and strengthen the skin barrier over the long term. Generally, a distinction is made between:
Basic Care – Skin Care
Regular care of dry skin is the most important measure, even between flare-ups:
- Moisturizing, fragrance-free creams or ointments (emollients)
- Short, lukewarm baths or showers
- Apply moisturizer immediately after showering or bathing, while the skin is still slightly damp
- Avoiding irritating ingredients in skincare products
Treatment for an Acute Flare-Up
- Creams or ointments containing cortisone (corticosteroids) for a limited time and under medical supervision
- Calcineurin inhibitors (e.g., tacrolimus, pimecrolimus) as a cortisone-sparing alternative (prescription required)
- Moist compresses to cool the skin and relieve itching
- Systemic therapy (for severe cases)
In cases of severe atopic dermatitis that does not respond adequately to topical treatments, systemic therapies may be used—e.g., biologics (such as dupilumab) or other immunomodulatory agents. These are prescribed by specialized physicians.
Measures to Prevent Triggering
- Identifying and Avoiding Individual Triggers
- Hypoallergenic Bedding for House Dust Mite Allergies
- Appropriate clothing choices (prefer cotton)
- Desensitization
Atopic Dermatitis in Children and Infants
Atopic dermatitis often begins in infancy or early childhood. In babies, it usually first appears on the face, especially on the cheeks. The severe itching can interfere with children’s sleep and development and also places a burden on the entire family.
Medical supervision is particularly important for children with atopic dermatitis, as treatment and skin care must be tailored to the child’s age and weight. Some children outgrow atopic dermatitis—however, it is not possible to predict this with certainty.
Atopic Dermatitis and Mental Health
Chronic itching, sleep deprivation, and visible skin changes can significantly impair the quality of life for those affected. At the same time, stress is considered a common trigger for flare-ups. This connection between psychological stress and skin condition can create a vicious cycle.
If the condition causes ongoing psychological distress, it is advisable to discuss this with your doctor as part of your medical care.
Teledermatology for Atopic Dermatitis
Skin conditions such as atopic dermatitis are among the common concerns for which a telemedical evaluation may be possible. By reviewing photographs of the affected skin areas, doctors can make an initial assessment—for example, to evaluate an acute flare-up or to monitor the progression of a known condition.
A telemedical evaluation typically takes into account photos of the affected skin areas as well as information on symptoms, duration, previous treatment, pre-existing conditions, and any potential triggers.
Whether a telemedicine consultation is appropriate in a particular case depends on the severity of the flare-up and the patient’s individual situation and is determined by the treating physicians. In cases of very extensive flare-ups, suspected secondary infection, or in children with severe symptoms, a physical examination is generally indicated.
Frequently Asked Questions
Is atopic dermatitis curable?
Is atopic dermatitis contagious?
What helps relieve the itching associated with atopic dermatitis?
Can diet affect atopic dermatitis?
What role does stress play in atopic dermatitis?
Can I exercise if I have atopic dermatitis?
When is medical attention necessary?
A medical evaluation is recommended in the following situations:
- First occurrence of eczema symptoms
- An acute flare-up that does not improve despite basic skin care
- Signs of a secondary infection (weeping, crusting, warmth, fever)
- Severe itching that consistently interferes with sleep
- Extensive skin changes or rapid worsening
- Atopic dermatitis in infants or toddlers
- Uncertainty about the diagnosis or current treatment
If you experience any of the following symptoms, you should immediately call emergency services (144) or go to an emergency room:
- Extensive skin infection accompanied by fever and a general feeling of illness
- Signs of a severe allergic reaction (difficulty breathing, facial swelling)
Contact
If you have any questions, our medical team is available to assist you: +41 58 387 77 88 (Medgate patient reception, available 24/7).
Disclaimer
These articles are provided for informational purposes only and should not be used for diagnostic or therapeutic purposes. They are not a substitute for personal medical consultation and treatment. Medgate has carefully compiled this information but cannot guarantee its accuracy or completeness. Medgate assumes no liability for any damages that may result from the use of this information. Are you sick and need help? Our doctors are available to you around the clock via the Medgate app.