Thyroid Disease: Quick Relief with a Prescription
If medically necessary, our team of doctors will write a prescription for the medication you need. This allows you to obtain your medication quickly and easily.
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Your Benefits
- Request a thyroid prescription via a questionnaire in just a few minutes
- Medical feedback within 24 hours
- A variety of medications to choose from
- Pick up your prescription directly at a pharmacy near you
How the Thyroid Gland Affects Our Body
As a rule, the thyroid gland is inconspicuous and blends harmoniously into the structures of the neck, so we hardly notice it. Nevertheless, it plays a crucial role by supplying the body with essential hormones. If the thyroid gland is diseased, the production and release of these important hormones can be significantly impaired.
At Medgate, you can get a refill prescription for various medications to improve your thyroid health. Simply complete our medical questionnaire. You can then conveniently pick up your medication at a pharmacy near you.
1 Fill out the questionnaire
In the Medgate app, you can answer a few short questions about your health and select the medication you want.
2 Medical Assessment
Our doctors will process your request within 24 hours and, if medically appropriate, issue a prescription.
3 Pick up medication
Pick up your medication as soon as possible at a pharmacy near you.
Costs
Prescription requests through Medgate are billed as part of statutory health insurance coverage (similar to a doctor’s office visit) and are recognized by all Swiss health insurers. A prescription request costs an average of CHF 20.
Furthermore, under certain insurance plans offered by our partner health insurers, there are no costs associated with the deductible or copayment.
Here's How Medgate Can Help
- Response from a doctor within 24 hours (on business days) via the app
- Prescription issuance
- If necessary: Issuance of referrals to a doctor’s office near you
- After diagnosis: Provision of a treatment plan in the app
- Experienced doctors licensed in Switzerland and trained in telemedicine
- Service available in 4 languages: German, French, Italian, and English
- High level of expertise thanks to over 25 years of experience in telemedicine
- Recognized by all Swiss health insurers

Frequently Asked Questions
How much does the service cost?
Could my prescription request be denied?
Where can I fill my prescription?
Do I need to talk to a doctor?
Is my data secure?

Everything in one place with the Medgate app
In addition to the “Prescription Request” feature, the Medgate app offers other practical options:
- Appointment booking: take advantage of last-minute openings
- Receive your treatment plan and other documents in the app
- Chat directly with the Medgate medical team
- Save your favorite doctors
- Digital symptom questionnaire with automated initial assessment
- Receive appointment reminders and health recommendations
With the Medgate app, you’re always prepared in case of an emergency. Download it for free now.
Hypothyroidism – What Is Hypothyroidism?
Hypothyroidism is a condition in which the thyroid gland does not produce enough thyroid hormones. These hormones, particularly thyroxine (T4) and triiodothyronine (T3), play a crucial role in metabolism, body temperature regulation, the cardiovascular system, and overall energy balance. A deficiency of these hormones can therefore lead to a variety of symptoms, including fatigue, weight gain, constipation, sensitivity to cold, and muscle and joint pain.
Differences in the presentation of hypothyroidism across age groups and genders
The symptoms and severity of hypothyroidism can vary greatly depending on the age and gender of the affected individuals. Adults often experience nonspecific symptoms such as fatigue and weight gain, which are frequently attributed to other causes.
In older adults, symptoms may be more subtle and are often mistaken for normal aging. This can result in a delayed diagnosis. Women are more commonly affected by hypothyroidism than men, particularly after menopause, due to hormonal changes. During pregnancy, untreated hypothyroidism can lead to complications for both the mother and the child, including premature birth and developmental disorders.
How Hypothyroidism Medications Help Treat an Underactive Thyroid
Levothyroxine: A Key Component in the Treatment of Hypothyroidism
The primary treatment for hypothyroidism involves replacing the missing thyroid hormones. The most commonly prescribed medications contain synthetic thyroxine (levothyroxine), which is similar to the natural hormone T4. The body converts this medication into the active hormone T3, which acts directly on the cells.
Taking levothyroxine normalizes thyroid hormone levels and thereby alleviates the symptoms of hypothyroidism. Regular blood tests are necessary to determine the correct dosage and ensure that hormone levels remain within the optimal range.
At Medgate, you can request prescriptions for the following hypothyroidism medications
- Eltroxin
- Euthyrox
- Novothyral
- Tirosint
Taking Medications for Hypothyroidism
Taking thyroid medication correctly is crucial for its effectiveness. Levothyroxine should be taken in the morning on an empty stomach with a glass of water, at least 30 minutes before breakfast. It is important to take the medication at the same time every day to ensure consistent hormone levels in the blood.
Certain medications, as well as foods and dietary supplements, can interfere with the absorption of levothyroxine, including foods high in iron and calcium (red meat, legumes, leafy green vegetables, whole grains, nuts, dairy products, soy and almond milk, tofu). Therefore, these should be consumed at least four hours after taking levothyroxine.
You can find important information on this in the package insert. If you have any questions, consult a doctor to avoid interactions.
Side Effects: What You Should Know About Your Thyroid Medications
As with all medications, thyroid hormones can also cause side effects. The most common side effects of levothyroxine are symptoms of an overdose, such as heart palpitations, nervousness, insomnia, and tremors. These occur when hormone levels are too high.
Contact
If you have any questions, our medical team is available to assist you: +41 58 387 77 88 (Medgate patient reception, available 24/7).
Disclaimer
These articles are provided for informational purposes only and should not be used for diagnostic or therapeutic purposes. They are not a substitute for personal medical consultation and treatment. Medgate has carefully compiled this information but cannot guarantee its accuracy or completeness. Medgate assumes no liability for any damages that may result from the use of this information. Are you sick and need help? Our doctors are available to you around the clock via the Medgate app.