Key Information About Medgate Connect and the Medgate Partner Portal

The platform records the request for a callback from Medgate and transmits it to Medgate. In addition, information is collected to help prepare for the telemedicine consultation.

Yes. Appointments can only be scheduled if patients are present in person at the facility.

No. To book an appointment, at least the following information is required:

• Consent to the General Terms and Conditions (GTC)
• Consent to the Privacy Policy
• Insurance card number
• Date of birth
• Reason for treatment

This information is required to complete the booking and conduct the telemedicine consultation.

No. Appointments are available only to patients who are present and have a specific reason for treatment. We do not accept appointments on behalf of third parties.

The following are required:

• Consent to the General Terms and Conditions (GTC)
• Consent to the Privacy Policy

No booking can be made without these consents.

The following are optional:

• recording the call for documentation and quality assurance purposes
• sending medical documents to the partner
• sending invoices to the patient via email

These consents may be voluntarily granted or declined and are not a prerequisite for any booking.

By providing this consent, patients agree that medical documents relevant to their ongoing treatment may be made available to the partner as part of the respective treatment process.

This may be necessary, in particular, if patients do not have their own communication channel and services are to be provided on-site (e.g., filling a prescription or performing a prescribed examination).

Personal data is processed in accordance with applicable data protection regulations, in particular Swiss data protection law. Only data necessary for booking and conducting the telemedicine consultation is processed. Data is transmitted via secure systems.

The reason for the appointment must be provided. The more precisely the issue is described, the better the doctors can prepare for the telemedicine consultation. This information is used solely for preparation purposes.

Yes. The booking can be canceled or corrected at any time during the booking process. If the booking is canceled, the data entered will be processed in accordance with applicable data protection and retention regulations.

Yes. Once the booking is complete, a booking confirmation will be displayed in the final step, containing all relevant information.

After booking, a doctor will prepare for the consultation and contact you within the agreed timeframe via the communication channel specified during booking (patient contact or partner contact). The consultation usually takes place via video call.

Telemedicine appointments with Medgate are billed through health insurance as part of statutory coverage (just like an in-person visit to a doctor’s office) and are recognized by all Swiss health insurers. During the day on weekdays, a teleconsultation costs an average of CHF 50.

In addition, under certain insurance plans offered by our partner health insurers, there are no costs associated with the deductible or copayment.

For technical or organizational questions, please contact:

Medgate Customer Service
Monday–Friday
9:00 a.m.–12:00 p.m. & 1:00 p.m.–3:00 p.m.
+41 61 377 88 28
feedback@medgate.ch