Our Services for Health Insurers
We offer cost-effective, high-quality medical care for your insured members 24/7. Ever since we pioneered Switzerland’s first Telmed model in 2003 together with our partners, our spirit of innovation has continued to give rise to new generations of alternative insurance models.
A Long-Standing Partnership—with Ever New Opportunities
For over 20 years, providing telemedicine services as part of alternative basic health insurance models has been one of Medgate’s most important core businesses. Through our partnerships with health insurers, we provide telemedicine services to several hundred thousand patients in Switzerland. We don’t rely on one-size-fits-all solutions: Every health insurer has its own group of insured individuals with unique needs. We offer a modular system of proven management tools and technological capabilities—and work with you to develop a solution that truly fits your needs.
Easy Initial Contact for Insured Individuals
Your insured members can reach Medgate around the clock—by phone or through the Medgate app. For non-urgent issues, they can schedule a teleconsultation via chat, phone, or video call. An automated pre-triage system helps assess the urgency of the issue. In emergencies, direct access is available at any time.
Medical Treatment Through Medgate
The Medgate team of doctors conducts teleconsultations in German, French, Italian, or English—in accordance with the EAE criteria (effectiveness, appropriateness, and economic efficiency). About 50% of all medical inquiries are resolved through telemedicine. If necessary, e-prescriptions, referrals, or medical certificates are issued digitally.
Referral and Follow-Up Care
If a case cannot be resolved via telemedicine, the patient is referred to the appropriate in-person healthcare provider—a primary care physician’s office, a specialist, or an emergency department. Medgate relies on BetterDoc for quality-based referral management. Telemedical follow-ups ensure the quality of the treatment process.
Your Benefits at a Glance
- Over 20 years of experience as an innovative developer of alternative insurance models
- Approximately 50% of all cases are resolved through telemedicine—around the clock
- Modular system: customizable solutions for your insured collective
- Multilingual team of doctors: German, French, Italian, and English
- About 150 employed physicians are on call for your insured members at Medgate
- The digital Medgate app serves as a primary care practice for your insured members
- Quality-based referral management thanks to BetterDoc integration
- Continuous development of our services in collaboration with you and tailored to your needs
- Reduction in service costs through cost-effective care management
Are you interested in working with us?
We would be happy to discuss the basics of a potential partnership with you in person. Please contact our Market Management Team.