Our Services for Hospitals and Children's Clinics
Medgate takes the pressure off your emergency services—both during the day and around the clock. Through telephone pre-triage for emergency departments, we significantly reduce the number of non-urgent cases. And with the Medgate Kids Line, we operate Switzerland’s only telemedicine hotline specializing in pediatric and adolescent emergencies—on behalf of children’s and cantonal hospitals throughout Switzerland.
Overcrowded Emergency Room? Medgate Provides Relief Around the Clock
We help you make your emergency department more efficient and reduce the workload on your teams. By partnering with Medgate, patients are treated where it makes the most sense: cases that can be resolved via telemedicine are referred to the Medgate medical team, while only true emergencies are treated at the hospital. Practical experience shows that this model works: Hospitals that partner with Medgate report a noticeable decrease in calls to the emergency department and fewer non-urgent in-person emergency visits—with a positive impact on the work environment and the quality of care.
Call to the Emergency Department
Patients who contact your emergency department by phone are routed through a dedicated number. With the push of a button, they can choose whether they would like to receive advice from Medgate or be connected directly to the hospital. Alternatively, your reception staff or emergency call center can refer appropriate cases directly to Medgate—after completing basic training provided by Medgate.
Our Team of Doctors Treats
The Medgate team of doctors takes over the referred patients and treats them over the phone. About half of all cases can be fully resolved via telemedicine—not just triaged. If necessary, e-prescriptions, medical certificates, or referrals are issued. Non-urgent cases are referred to a primary care physician’s office or a specialist.
Real Emergencies Stay With You
Only cases that require in-person treatment are specifically referred back to your emergency department. This allows your team to focus on what really matters—and relieves them of minor cases and unnecessary calls. Medgate consultations are billed through basic health insurance (TARDOC), with no operational costs for your hospital.
Your Benefits at a Glance
- Fewer calls to the emergency department—your staff has more time for true emergencies
- Fewer non-urgent in-person emergency room visits thanks to upstream telemedical triage
- Flexible collaboration: upstream phone line, triage by reception staff or emergency call center
- About 50% of referred cases are conclusively treated by Medgate over the phone
- Targeted referral back: Cases requiring in-person treatment are directed straight to you
- Free for your hospital: Billed through basic health insurance (TARDOC)
- Proven solution with demonstrated capacity-relief benefits—positively evaluated in practice
Medgate Kids Line: Specialized Telemedicine for Children and Adolescents
When parents are unsure about their child’s health, many go straight to the emergency room—even when it isn’t medically necessary. This is exactly where the Medgate Kids Line comes in: Our specialized team of paediatric nursing professionals and doctors is available around the clock to help parents assess the situation accurately. With a telecare rate of 60%, six out of ten cases are resolved over the phone.
Parents Call the Kids Line
Parents can reach the Kids Line around the clock—via the hospital-specific phone number, the national number 058 387 78 77, or directly through the Medgate app. For very urgent matters, the call is forwarded directly to the medical team. For less urgent cases, parents will receive a prompt callback from the Kids Line team.
The Kids Line Team Treats
Experienced paediatric nursing professionals and doctors assess the issue and, if possible, resolve it completely over the phone. In many cases, this saves children and parents a trip to the emergency room. If necessary, e-prescriptions or referrals are also issued. If parents install the Medgate app, they’ll have these documents at their fingertips anytime, anywhere.
Targeted Triage as Needed
Cases requiring a physical examination are specifically triaged to the pediatric practices on duty, on-call services, or directly to the children’s hospital emergency room. This ensures that only those children who truly need to be treated on-site arrive at your emergency department—and your team can focus on the most urgent cases.
Your Benefits at a Glance
- Significant relief for the children's hospital emergency room: Over a third of all potential emergency visits are prevented by the Kids Line
- Reduced stress for children and parents
- 60% telecare rate: Six out of ten cases are resolved over the phone
- Specialized team: Paediatric nursing professionals and physicians with many years of experience
- Jointly defined quality standards: Your doctors are actively involved in quality assurance
- Scientifically proven: The stress-reducing effect was demonstrated in a peer-reviewed study published in the journal “Frontiers in Pediatrics”
- A service unique in Switzerland—specializing in pediatric and adolescent emergencies
- Available around the clock—even at night, on weekends, and on holidays, when pediatric practices are closed
Are you interested in working with us?
We would be happy to discuss the basics of a potential partnership with you in person. Please contact our Market Management Team.