Medgate App

In the event of illness, the doctor is always available on your mobile phone. Even at night and on weekends.

Contacting your doctor with the app

Medical advice and treatment by phone and video 24/7
Receive your medical certificates and prescriptions
Access your personal treatment plan with the app
Symptom analyzer with artificial intelligence
Store the details of your favorite doctors & your health information
Over 20 years of experience in digital health and telemedicine

We're there for you wherever you need us.

No more long waiting times in a crowded practice: with the Medgate App, our doctors come to you at your home or office - or even on vacation. Our team of doctors provides you with expert and straightforward advice via the app, 24 hours a day, 365 days a year.

Individual medical advice and treatment by phone and video 24/7

  • Book your doctor's consultation easily with the app - immediately and up to 48 hours in advance.
  • When booking an appointment, you can upload photos, videos or sound recordings if necessary and send them to us securely with the appointment booking.
  • The doctor will contact you punctually at the agreed date and time.

Receive prescriptions, medical certificates and referrals

  • On request, the doctor will issue a medical certificate or a prescription (e.g. for medications or physiotherapy).
  • You'll receive the medical certificate and prescription directly on the Medgate App after the consultation with the doctor.

Personal treatment plan

  • You'll receive your personal treatment plan via the Medgate App straight after your consultation with the doctor. So you'll have all the information about your recommended treatment at hand.
  • As someone insured with a Telmed model, you can also adapt your treatment plan directly in the app (e.g. for a referral).

Symptom analyzer with artificial intelligence

  • Need to visit your family doctor or arrange a teleconsultation? Enter your symptoms in the App and receive a recommendation straight away. You’ll save time and costs.
  • As an insured person in a Telmed model, you can also change your treatment plan directly in the app (e.g. for a referral).
  • If you have symptoms that suggest a respiratory disease, AI initiates a diagnostic respiratory test (ResAppDx). You just cough into the microphone of your smartphone: the app analyzes your cough and sends the results to the treating Medgate physician.

Individual and efficient

  • Create profiles for yourself and your family in the app.
  • Store secure information on allergies, medication, etc. so that your attending doctor is informed about this before the teleconsultation.
  • Make a note of your personal favorite doctors so that you can book the next teleconsultation directly with them.

Safe advice from an established and experienced provider

  • Medgate has considerable expertise thanks to 20 years of experience in telemedicine.
  • You'll be advised and treated by experienced doctors with training in telemedicine.
  • Medical consultations at Medgate are recognized by all Swiss health insurers (teleconsultations are billed to the health insurance company in the same way as a visit to a practice, according to the procedures for statutory benefits).

Experience the doctor’s digital visit on video

High patient satisfaction

Average rating of the App on Google Play and in the App Store:

Rating of Medgate doctors in the Medgate App:

FAQs

Can an app help to solve a medical problem?

Telemedicine can often find a solution to your medical issues; Medgate uses telemedicine to finalize medical treatment of its patients in about half of all cases. You can contact us by phone or with the app - Medgate's medical services are the same either way. It's easy to reach Medgate if you need us.

Is the Medgate App secure? Are the data protected?

During the development of the new Medgate App, we were careful to ensure that the app complies with current regulations for data protection. All data are encrypted and protected during transmission. The data in the app are also password protected against third party access. And the user must identify himself with his ID and insurance card in order to use all the app’s features.

What are the advantages of a video consultation?

Medical care is more personal with video. Video consultations also make it easier for our doctors to diagnose certain medical conditions.

Do you have any more questions or would you like help with the installation?

If you have any questions, please don't hesitate to contact our Customer Service Center from Monday to Friday, 8 a.m. to 12 p.m. and 1.30 p.m. to 5 p.m., on 061 377 88 28 or via the chat function on the website.