24/7 medical treatment

Medgate App – Download for free

Medgate App

In the event of illness, the doctor is always available on your mobile phone. Even at night and on weekends.

Medgate App

How it works

Download the Medgate app

To speak with a doctor from Medgate, please download the Medgate app. Within it, you can conveniently manage your consultations, prescriptions and sick notes.

Download the Medgate app

Register and upload your insurance card

Register in the Medgate app and upload your insurance card. Afterwards, you can start your digital doctor’s visit immediately.

Receive Medical Assistance

Arrange a consultation with a doctor via video, telephone or chat, request a prescription, book an appointment or contact the Medgate emergency team – all directly within the app.

Prescriptions, sick notes & treatment plans securely in the app

Your medical documents such as prescriptions, sick notes and treatment plans are securely available in the app – accessible at any time. You can adjust your treatment plan as needed and inform Medgate, for example, about a referral or extension.

Cost Coverage

Our medical services are recognised by all Swiss health insurers. If you are insured with one of our partner insurers under a telemedicine model, your health insurance will cover the full cost of the consultation.

Fast medical help – via app. 24/7 teleconsultation, e-prescription & sick leave.

Medgate App – Switzerland’s proven health platform

Our doctors are available around the clock 365 days a year for all insured persons in Switzerland. In the event of illness or an emergency, we will answer all your medical questions and give you expert advice and treatment.
Medical treatment by phone, video or chat
Fill out a symptom questionnaire
Emergency – speak to the emergency-team immediately
Medgate Kids Line -
medical help for your child
Get medicine, a doctor's certificate or a prescription
Get a referral to a specialist
Submit photos for a medical report
Other functions

  • View your personal treatment plan
  • Manage your personal health file
  • Get expert advice on travel and vaccinations

FAQs

Do you need help with the installation or are you experiencing technical difficulties? Our Customer Service Centre will be happy to help you from Monday to Friday, 9 am - 12 noon and 1 pm - 3 pm on 061 377 88 28. All other answers to your questions about the Medgate App can be found here:

FAQ Medgate App

Legal Matters

Here you can find all the relevant documents about the terms and conditions of the app: