Become a Medgate telemedicine practitioner

Correct classification of symptoms

Equipped with a headset, Emina Sokocevic sits in her home office in front of a computer. She is noting down the symptoms of illness experienced by the patient caller. An elderly man has called Medgate because his eyes are red and itchy. A member of the patient reception staff has already asked him to send pictures of his eyes via email or the app. Based on the picture and the described complaints, it now quickly becomes clear to Sokocevic that the patient has conjunctivitis. The experienced doctor writes a prescription for anti-inflammatory medication and faxes it directly to the pharmacy nearest the patient. A certificate of incapacity for work could also be issued if required, but that is not necessary in this case. After the teleconsultation, and with the patient's consent, she sends the entire treatment plan to the patient via email, along with instructions on how to take the medication correctly. After a few days, the doctor will call him once again to check whether the symptoms have abated, or whether the therapy has to be adjusted.

Every call is different

"There are also cases that are more complicated though," says Sokocevic. "For example, when someone with potential pneumonia, shortness of breath or chest pains calls." It is then more difficult to treat the patient remotely and she refers them to a specialist. "Sometimes, patients simply call for a second opinion," Sokocevic adds. The work is highly diverse and encompasses syndromes from all areas of medicine, involving both adults and children. She also finds it linguistically very interesting and enriching, as patients who speak foreign languages also call. With each call, her task is to purposefully gain an understanding of the situation and to act accordingly.

Breaking new ground

Emina Sokocevic studied medicine in Munich and spent many years working as an emergency doctor in various accident and emergency, and intensive care units. Sokocevic started working for Medgate one year ago. "It was a big change for me at first, no longer having the patients in front of me physically," says Sokocevic. "It makes me happy to also be able to help patients over the phone, and to actually save some lives, even without direct contact."

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