Enter your symptoms into the Medgate App and you will receive a recommendation as to whether treatment by Medgate doctors by phone or video or a visit to your family doctor would be best for your concern.
Book an appointment for a consultation with a doctor by phone or video – up to 48 hours in advance, even in the middle of the night or on a weekend.
Our experienced doctors will contact you punctually at the chosen time and will give you expert advice and treatment.
We send prescriptions for medication directly to your pharmacy.
At their discretion, our doctors can issue a sick leave certificate according to our guidelines.
Send us photos of the affected areas (e.g. skin rash, injury) directly via the Medgate App.
After the consultation, you can find all the information about the recommended treatment in the Medgate App.
Thanks to a referral letter and our Swiss-wide network, you can quickly get an appointment with a specialist.
In some cases our doctors can issue a prescription for physiotherapy.
We can advise you on vaccinations and travel on behalf of the Swiss Federal Office of Public Health.
The Medgate App gives you quick and easy access to expert medical help. Experience a digital visit to the doctor with the video.
teleconsultation costs an average of CHF 50.00.
The consultation is billed as part of the statutory benefits by the health insurance company (just like a visit to the doctor) and is recognized by all Swiss health insurers.
In addition, some insurance models of our health insurance partners do not even incur any franchise or deductible costs.
At Medgate you will be advised and treated by experienced doctors of a variety of specialties. All our doctors are specially trained for telemedicine and take time for personal and competent care.
At Medgate, there are doctors of all ages with a wide range of expertise in many specialties. This diversity is very valuable, and our patients really benefit from their knowledge and experience.
Dr. med. Celia von Gossler, Medical Director Medgate Tele Clinic
Telemedicine is ideal for people who find it difficult to visit a doctor's practice for professional, personal or other reasons. As a telemedicine doctor, my job is not just to listen to the patient, but to see him and his concerns as a whole - even if I can only do so over the phone.
Dr. med. Julia Grüninger-Endres, Doctor Medgate Tele Clinic
Telemedicine offers patients a wide range of consultation services in all medical matters – both in emergencies and in numerous less urgent health issues. The treatment is also prompt, available around the clock and almost anywhere in the world.
Sebastian Schwarzbach, Doctor Medgate Tele Clinic
Your satisfaction is important to us. That's why we're proud to say that 95% of our patients are satisfied with our services.
«Medgate has spared me a trip to the doctor on several occasions – as a mother of two daughters this is a tremendous relief.»
Family Dacherl – Interview on the Medgate Blog
«I received very competent advice without a long wait. Thank you very much for your great support - I’m really impressed by Medgate.»
«My consultation at Medgate was competent and friendly, and I felt that I was taken seriously. Thank you for your commitment!»
We’re here for you all year round, day and night. No matter where you are, more than 100 of our experienced doctors can look after you. Get the doctor to come to you!
Get answers to the most frequently answered questions here and determine whether you may have been infected with the coronavirus and what you should do.
With the Medgate App, your doctor is always in easy reach. Experience a digital visit to doctor in this video (German):
From December 2019, Medgate will take over the telephone emergency service of the Saanebezirk (Sarine District) during the night.
From September, Medgate will take over the night-time pediatric emergency phone service in the Biel area.