Telemedicine – treatment by phone or video

Medical consultation and treatment 24/7

We are pioneers in the field of telemedicine and will soon have 20 years of experience in telemedicine consultation and the treatment of our patients. Thanks to our competent team of doctors, there is always someone available for all your health questions.
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High quality and personal consultation

Our experienced doctors advise and treat you personally via the Medgate App by phone or video. They take time for you and respond to your particular concerns. All our specialists are specially trained in telemedicine and follow our tried and tested medical guidelines. This means that we can guarantee high quality telemedicine consultation and treatment.

How a digital visit to the doctor works

Alternative insurance models

Many Swiss health insurers rely on Medgate's many years of experience. Our partners offer our services to their customers in various insurance models. In the Telmed, Flexmed or Multiple Access models, Medgate is your first contact for health concerns. We not only assist you around the clock, but you also benefit from a premium discount from your health insurer.


Many health insurers have also integrated the use of artificial intelligence in the Medgate App in their alternative insurance models. You can find all the information here.

Our partners

Frequently asked questions about the Medgate Tele Clinic

What is telemedicine?

Telemedicine is medicine at a distance. The doctor and the patient don’t sit face to face, but are connected by the phone, the Internet or a video link. With precise questions and trained listening, the Medgate doctor makes an initial diagnosis and (together with you) determines a suitable treatment. State-of-the-art software supports the telemedicine doctor in making a provisional diagnosis and ensures the quality of treatment. Photos taken with a digital camera or a mobile phone may help the doctor to make a diagnosis.

Is telemedicine safe?

Yes. All our doctors have several years of clinical experience, are specially trained in telemedicine and undergo an annual examination. The telemedicine doctors are supported in their work by state-of-the-art information and communications technology.

When and from where can I call Medgate?

Teleconsultations with a Medgate doctor are available 24 hours a day, 365 days a year – also from countries outside Switzerland.

Can the Medgate doctor issue a medical certificate?

If medically appropriate, the Medgate doctor can issue a medical certificate after a telephone consultation. Medical certificates are issued at the discretion of the doctor and are subject to strict guidelines. The guidelines for the issue of a medical certificate can be found here.