Press Releases
29.05.2026
Medical Advice for the Whole Family—24/7, Anywhere
Medgate Telemedicine: Always here for you.
Over 25 years of experience in telemedicine
Over 8 million treatments performed
93% say, “Medgate was able to help me.”
Medgate App
The best way to reach the 24/7 Medical Center—without wasting time on hold. Book an appointment or chat directly with our doctors.
Talk to the Medgate Medical Team
Book a time slot that works for you now, and our doctors will call you at the time you selected.
Kids Line
On behalf of the children's hospitals, Medgate operates Switzerland's only telemedicine service specialising in paediatric and adolescent emergencies.
Emergency Hotline
We are here for you 24/7 and can arrange a prompt consultation with our doctors as well as a quick medical assessment.
How can we help you?
Acute Symptoms
Our team of doctors is here for you around the clock—even at night and on weekends, when local doctors’ offices are closed. We can promptly arrange a consultation with our doctors, enabling a quick medical assessment.
Medical Concerns
Do you have symptoms that are worrying you—but only have time to deal with them in the evening? With Medgate, you can schedule a doctor’s appointment around the clock and choose a time slot that fits your daily routine.
Children & Family
When does a fever become dangerous? When is a big band-aid enough for now? Illnesses and accidents are part of everyday life for every family—the Medgate Kids Line is your medical companion even in hectic situations.
Prescriptions, Referrals, Medical Certificates
Do you need a prescription medication? Or do you need a sick leave certificate because you're sick, or a referral? The Medgate doctors can issue these documents digitally.
Diagnostics at the Pharmacy
Our doctors are available to assist you by phone–for a complete blood count or an ear exam, you can use a partner pharmacy near you. You can also have your heart sounds and lungs auscultated there and send the data to Medgate.
Telmed & Smartmed
Are you enrolled in an insurance plan that requires you to report treatments to Medgate? If so, the Admin Chat is the most convenient way to do it. Questions about previously scheduled time slots or invoices can also be easily clarified via chat.
Here's How a Visit to the 24/7 Medical Center Works
Contact Medgate via the Smartphone App
1 Install the Medgate App
With our app, you’ll have quick and easy access to the Medgate team of doctors. Ideally, install the app when you have a quiet moment—that way, you’ll be ready if the need arises.
2 Schedule an Appointment
You can book your Medgate doctor's appointment right in the app. You'll see the available appointments and can choose the one that works best for you—without wasting time on hold.
3 Consultation With a Doctor by Phone
Our team of doctors will call you. You can discuss your concerns in detail, receive a detailed treatment plan, and, if necessary, get a prescription and a doctor's note sent directly to the app.
Contact Medgate by Phone
1 Call Medgate
If you contact us by phone, our patient reception desk will take your request and schedule a convenient time for our medical team to call you back.
2 Consultation With a Doctor by Phone
Our team of doctors will call you. You can discuss your concerns in detail, receive a detailed treatment plan, and, if necessary, a prescription and a doctor's note.
Contact Medgate via the Website
1 Book a Medgate Appointment Online
You can book a doctor's appointment that works for you through our website. No need to waste time on hold. All you need is your insurance card number.
2 Consultation With a Doctor by Phone
Our team of doctors will call you. You can discuss your concerns in detail, receive a detailed treatment plan, and, if necessary, a prescription and a doctor's note.
Costs
Telemedicine appointments with Medgate are billed through health insurance as part of statutory coverage (just like an in-person visit to a doctor’s office) and are recognized by all Swiss health insurers. During the day on weekdays, a teleconsultation costs an average of CHF 50. Surcharges apply at night between 10 p.m. and 7 a.m., on weekends and holidays, and in emergencies.
In certain insurance plans offered by our partner health insurers, you may not even incur costs toward your deductible or copayment.
A Nationwide Healthcare Network in Switzerland
Medgate is the leading provider of physician-based telemedicine by doctors in Switzerland and has been working with partners to develop innovative healthcare solutions for over 25 years. These partners include health insurers, hospitals, medical associations, and family practice offices, as well as pharmacies and medical centers.
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The Medgate Partner Network
In many cases, our doctors are able to provide such effective assistance over the phone that an additional in-person visit is no longer necessary. However, if physical examinations or lab tests are needed, we can refer our patients to local healthcare providers through the Medgate Partner Network—the largest network in Switzerland.
Modernes Wartezimmer einer Arztpraxis mit wartenden Patienten
News & Blog
- Press Releases06.05.2026
Medgate Is The Lead Digital Practice For The Baselland Care Model
