Telemedicine – treatment by phone or video

Medical consultation and treatment 24/7

We are pioneers in the field of telemedicine and have 21 years of experience in telemedicine consultation and the treatment of our patients. Thanks to our competent team of doctors, there is always someone available for all your health questions.

Personal and comprehensive treatment

Our experienced doctors will advise and treat you personally via the Medgate App by phone or video. They listen to you and respond to your particular concerns. In about half of all cases, our doctors can provide complete treatment for you on the phone or video. In the event that a final treatment is not possible, the Medgate Partner Network is a Swiss-wide network of primary care providers, specialists, clinics, pharmacies, chiropractors and therapists who can provide you with quick appointments and seamless support.

How a digital visit to the doctor works

High quality

All our specialists are specially trained for telemedicine work and observe our tried and tested medical guidelines. This guarantees high quality advice and treatment with telemedicine.

Alternative insurance models

Many Swiss health insurers rely on Medgate's many years of experience. Our partners offer our services to their customers in various insurance models. In the Telmed, Flexmed or Multiple Access models, Medgate is your first contact for health concerns. We not only assist you around the clock, but you also benefit from a premium discount from your health insurer.

Many health insurers have also integrated the use of artificial intelligence in the Medgate App in their alternative insurance models. You can find all the information here.

Our partners

Frequently asked questions about the Medgate Tele Clinic

What is telemedicine?

Telemedicine is medicine at a distance. The doctor and the patient don’t sit face to face, but are connected by the phone, the Internet or a video link. With precise questions and trained listening, the Medgate doctor makes an initial diagnosis and (together with you) determines a suitable treatment. State-of-the-art software supports the telemedicine doctor in making a provisional diagnosis and ensures the quality of treatment. Photos taken with a digital camera or a mobile phone may help the doctor to make a diagnosis.

Is telemedicine safe?

Yes. All our doctors have several years of clinical experience, are specially trained in telemedicine and undergo an annual examination. The telemedicine doctors are supported in their work by state-of-the-art information and communications technology.

When and from where can I call Medgate?

Teleconsultations with a Medgate doctor are available 24 hours a day, 365 days a year – also from countries outside Switzerland.

How much does a call to Medgate cost?

The consultation is invoiced via the health insurance company as a statutory benefit (analogous to visiting a doctor in a practice) and is recognized by all Swiss health insurers. A teleconsultation costs about CHF 50 on average, although in some insurance models with our partner health insurers, there are no costs related to a deductible rate or excess.

Can the Medgate doctor issue a medical certificate?

If medically appropriate, the Medgate doctor can issue a medical certificate after a telephone consultation. Medical certificates are issued at the discretion of the doctor and are subject to strict guidelines. The guidelines for the issue of a medical certificate can be found here.