Telemedicine – treatment by phone or video

Telemedicine is medicine at a distance. The doctor and the patient don’t sit face to face, but are connected by the phone, the Internet or a video link. With precise questions and trained listening, the Medgate doctor makes an initial diagnosis and (together with you) determines a suitable treatment. State-of-the-art software supports the telemedicine doctor in making a provisional diagnosis and ensures the quality of treatment. Photos taken with a digital camera or a mobile phone may help the doctor to make a diagnosis.

Yes. All our doctors have several years of clinical experience, are specially trained in telemedicine and undergo an annual examination. The telemedicine doctors are supported in their work by state-of-the-art information and communications technology.

Teleconsultations with a Medgate doctor are available 24 hours a day, 365 days a year – also from countries outside Switzerland.

The consultation will be billed in the context of health insurance as part of the statutory benefits (analogous to a visit to a doctor's office) and is recognized by all Swiss health insurers. Teleconsultation costs are an average of CHF 50 during business hours on weekdays. Surcharges apply from 10 p.m. to 7 a.m. at night as well as on weekends and holidays.

If medically appropriate, the Medgate doctor can issue a medical certificate after a telephone consultation. Medical certificates are issued at the discretion of the doctor and are subject to strict guidelines. The guidelines for the issue of a medical certificate can be found here.