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Book a doctor’s appointment

Do you need a telemedicine doctor’s appointment? You can also do that online.

About the service
Book a doctor’s appointment online
Book a doctor’s appointment

Insurance Models

Insurance models with Medgate as of 1st January 2025

About the insurance models
Insurance models

Doc around the clock

Your digital doctor's visit – 24/7, even in an emergency

Emergency consultation
In an emergency: Doc around the clock

Medgate Kids Line: for you and your child

The Medgate Kids Line provides quick and straightforward medical advice over the phone when your child is unwell.

About the service
Medgate Kids Line

Medgate App – Switzerland’s proven health platform

Our doctors are available around the clock 365 days a year for all insured persons in Switzerland. In the event of illness or an emergency, we will answer all your medical questions and give you expert advice and treatment.
Medical treatment by phone, video or chat
Fill out a symptom questionnaire
Emergency – speak to the emergency-team immediately
Medgate Kids Line -
medical help for your child
Get medicine, a doctor's certificate or a prescription
Get a referral to a specialist
Submit photos for a medical report
Other functions

  • View your personal treatment plan
  • Manage your personal health file
  • Get expert advice on travel and vaccinations

How the digital doctor's visit works

In case of illness

1

Consulting the Medgate App

Enter your symptoms into the Medgate App and you will receive a recommendation as to whether treatment by Medgate doctors by phone or video or a visit to your family doctor would be best for your concern.

2

Making an appointment

Book an appointment for a consultation with a doctor by phone or video – up to 48 hours in advance, even in the middle of the night or on a weekend.

3

Treatment by phone, video or medical chat

Our experienced doctors will contact you punctually at the chosen time and will give you expert advice and treatment.

In case of an emergency

Medgate App

In urgent medical cases, you can reach our emergency team immediately via the Medgate App using the emergency button or via the Medgate Kids Line function in the event of a children's emergency.

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Phone number

If you haven’t downloaded the Medgate App yet, you can contact us by phone in an emergency:

Medgate Emergency:
058 387 77 33

Medgate Kids Line:
058 387 77 07

In a life-threatening situation, please call 144 directly.

Your advantages with Medgate

  • Expert treatment by one of our many experienced doctors, even in an emergency
  • We are available 24/7 for our patients.
  • Highest quality, thanks to doctors trained in telemedicine, recognized medical guidelines and 25 years of experience
  • 95% patient satisfaction
  • Billing via your health insurance company
  • Cost and time savings (no travelling or waiting time on site)
  • If necessary, rapid referral to the largest medical network in Switzerland, including 3000 specialists, general practitioners, hospitals, physiotherapists, chiropractors, nutritionists and pharmacists

Our Swiss-wide network

Our doctors can often complete your treatment. But even if this is not possible and you need to consult a doctor in a hospital or elsewhere, we can still help you. The Medgate Partner Network is the largest network in Switzerland. It consists of over 2,800 specialists, family doctors, hospitals, physiotherapists, chiropractors, nutritionists and pharmacists. This guarantees that you’ll receive the treatment you need as quickly as possible.

Quick and expert treatment thanks to telemedicine and Digital Health

The Medgate App gives you quick and easy access to expert medical help. Experience a digital visit to the doctor with the video.

Costs

The consultation will be billed in the context of health insurance as part of the statutory benefits (analogous to a visit to a doctor's office) and is recognized by all Swiss health insurers. Teleconsultation costs are an average of CHF 50 during business hours on weekdays. Surcharges apply from 10 p.m. to 7 a.m. at night as well as on weekends and holidays.

In addition, some insurance models of our health insurance partners do not even incur any franchise or deductible costs.

Easing the pressure on emergency rooms thanks to telemedicine

Medgate is expanding its 24/7 emergency service and easing the burden on hospitals and ERs.

Latest news

«Is it really an emergency?» Study proves: Kids Line relieves the burden on emergency departments

Eine wissenschaftliche Studie, die Medgate zusammen mit dem Universitäts-Kinderspital Zürich sowie mit Unterstützung des Universitäts-Kinderspitals beider Basel und der Kantonsspitäler Luzern, Aarau, Baden und Winterthur durchführte, zeigt auf, wie stark die Kids Line die Notfallstationen entlastet.

Find out more

Canton of Bern: Cantonal emergency hotline for child and adolescent emergencies

Parents can now contact the emergency hotline 058 387 78 87 for child and adolescent emergencies. The so-called Kids Line is available 24 hours a day, 365 days a year.

Find out more

Valais: Uniform number for non-life-threatening medical emergencies

Since September 1, 2025, the population of Valais has had a uniform number available for non-life-threatening medical emergencies: 0848 200 300.

Find out more

Kids Line is no longer a 0900 number

The joint children's emergency phone line Kids Line is a success story – and has recently ceased to be a paid 0900 number.

Find out more

Medgate introduces the e-prescription across the board

The Swiss e-prescription is the new, digital, nationwide standard for medical prescriptions. With Medgate, it is now being used for the first time nationwide.

Find out more

Medgate and Galenica pharmacies expand collaboration

Medgate and Galenica are significantly expanding the ‘Book a Doc’ service - telemedical doctor consultations in pharmacies - in German-speaking and French-speaking Switzerland.

Find out more
Medgate Kids Line offer now also in the Well-App

Medgate Kids Line offer now also in the Well-App

The health platform Well and Medgate are entering into a partnership: Parents can now use the Medgate Kids Line services in emergencies on the Well app.

Find out more
Easing the pressure on emergency rooms with telemedicine: Medgate expands its emergency service in Switzerland

Easing the pressure on emergency rooms thanks to telemedicine

Medgate is expanding its 24/7 emergency service and easing the burden on hospitals and ERs.

Find out more

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