Medgate's services are available around the clock, seven days a week. However, please note that
waiting times may occur. Medgate reserves the right to deny medical consultancy requests due to
capacity shortages, and Medgate may also indicate alternative treatment measures to Client, if
Client shall not be entitled to obtain several consultations from the same physician.
Medgate is reachable from Switzerland or from abroad in one of the following languages: German,
French, English, Italian.
Medgate's patient reception will register the caller's personal details upon every call and will
review cost coverage by accessing the current insurance data. As far as medical issues are
concerned, Medgate and the Client will usually arrange for a call-back.
Client will either be advised conclusively by a member of the medical team, or he will be triaged
into the healthcare system (to the right physician at the right time).
Client may place medical enquiries with the so called WebDoctor. However, before using the
WebDoctor, Client must register with the insurance number in the member area of the Medgate
website. Please note that it is not appropriate to use the WebDoctor in urgent cases. Any urgent
enquiries must be addressed to Medgate by phone. Moreover, please note that some Clients may not
be able to access, or make use of the WebDoctor, if their health insurer has not acquired the
said service from Medgate.
WebDoctor enquiries will be answered within 24 hours by a Medgate physician. Client will be
informed via e-mail as soon as the answer is available to him in the secure member area. Medgate
reserves the right to deny WebDoctor enquiries without stating cause.
Telephone charges which may arise shall be borne by Client. The amount of such costs may depend
on the telephone provider and on the origin of the call (fixed-line, mobile phone network,
IP-voice over IP, inland or abroad).